AMS Vans Conversion Warranty Information
Conversion Warranty
New AMS Vans Ramp Conversion: 3 year/ 36,000 mile ramp warranty
Used AMS Vans Ramp Conversion: Any time remaining on the 3 year/36,000 mile ramp warranty AMS Vans agrees to replace or repair any AMS Vans-modified ramp conversion part that we find to be defective within the applicable warranty period of three (3) years or 36,000 miles. If it is determined that warranty work is needed, AMS Vans will set up an appointment with a certified mechanic or service center within your zip code or city to repair or service your wheelchair ramp or conversion.
New AMS Vans Floor System: 5 year/ 50,000 mile lowered-floor warranty
Used AMS Vans Floor System: Any remaining time on the 5 year/50,000 mile lowered-floor warranty AMS Vans warrants that the structural metal fabrication performed on the newly installed floor-pan unit will not fail due to rust or corrosion for a period of five (5) years or 50,000 miles (whichever comes first), from date of purchase. In addition, AMS Vans pays for the warranty work at the time of repair and does not require customers to prepay approved warranty work. AMS Vans handles that for you. Please note that any conversion work done under warranty will only be paid for if completed by AMS Vans or an AMS Vans-approved service center shop, so be sure to call us first at 1(888) 860-2473 before taking your conversion van for warranty work.
Warranty Information
AMS Vans, LLC Limited Conversion Warranty AMS Vans LLC warrants that the structural metal fabrication we have done on the newly installed floor-pan unit will not fail due to rust or corrosion (See: Warranty Condition) for a period of five (5) years or 50,000 miles (whichever comes first) from the date of initial purchase from AMS Vans LLC All other added or substantially modified parts from the conversion are warranted for three (3) years or 36,000 miles (whichever comes first). AMS Vans LLC agrees to replace or repair any part which we find to be defective within the applicable warranty period or mileage. Work done under warranty will only be paid for if performed by AMS Vans LLC or an AMS Vans LLC-approved mechanic. (See: Warranty Procedure)
What Is Not Covered This warranty shall not apply to parts or workmanship that may become defective due to misuse, neglect, improper maintenance, abuse, accident, or unauthorized repairs. This warranty is not intended to cover any part not modified in the AMS Vans conversion process, any defect or problem that existed in the vehicle prior to conversion, or anything that was covered by the original manufacturer’s warranty, including but not limited to: vehicle frame, engine, transmission, transaxle, restraint systems including seat belts and air bags, brakes, battery, heating systems, air conditioner, tires, ignition systems, electronics, and computer systems. This warranty is not intended to replace or substitute for any other warranty issued by the original manufacturer of the vehicle which has been modified. AMS Vans LLC shall not be liable for any incidental or consequential damages resulting from a defective part or workmanship. Without limitation, AMS Vans LLC will not be liable for expenses incurred for towing, travel, lodging, meals, vehicle rental, lost wages, or any other expense or inconvenience incurred as a result of loss of use of the vehicle in question or for any other reason. This warranty is exclusive and in lieu of any warranty of merchantability, fitness for a particular purpose, or other warranty quality, whether expressed or implied, and of all other liabilities and obligations on the part of AMS Vans LLC Toll-Free 24-Hour Emergency Nationwide Help Line: 888-860-2473 Need emergency assistance with your new or used handicap accessible van? We're there for you 24 hours a day, 365 days a year. Just call us at 1-888-860-2473. For added safety, our power-ramp systems have a manual override in the rare event of a battery failure, so this should help you if you're stranded inside or outside the vehicle because of power-ramp failure.
Warranty Condition If the van is driven in areas of heavy snow and/or ice, where salt and sand are spread on the roads, we strongly suggest you have your van undercoated locally with a heavy Ziebart® or equivalent product and inspected annually as a condition of your conversion warranty.
Warranty Procedure
If a warranty claim arises, please follow this process to ensure fast and accurate resolution to your claim:
Call the AMS Vans LLC warranty department at 1(888)860-2473 and provide the following information:
Your name and phone number
Vehicle identification number
Mileage
A description of the problem
After your warranty status is verified, we will recommend and contact an approved repair facility in your area. When warranty work has been completed, we will pay the repair shop directly, so you don’t have to wait for reimbursement. We cannot guarantee payment on any warranty work done without contacting us first. We do allow individuals to work on the van or ramp themselves when desired, but you must contact us prior to working on the vehicle for it to be guaranteed under the warranty guidelines.
Bring the vehicle to the approved facility for service. Simple!
Used Wheelchair Vans Not Manufactured by AMS Vans
AMS Vans has used wheelchair accessible vans from other mobility conversion vehicle manufacturers in our inventory. These pre-owned handicap vans come with the existing warranties for that vehicle, in addition to our outstanding AMS Vans service and 24-hour emergency conversion helpline for as long as you own the wheelchair-accessible van.
For all repair work on AMS Vans wheelchair vans, please call the AMS Vans LLC warranty department at 1 (888) 860-2473 and provide the following information:
Your name and phone number
Vehicle identification number
Mileage
A description of the problem
AMS Vans wheelchair van conversions do not void the original warranties on the unmodified Original Equipment Manufacturer (OEM) parts. The AMS Vans handicap van conversion warranty is separate from the vehicle's warranty.